Did guests get the experience that they paid for? This question has long haunted hotel operators. Building Design + Construction shares tips on how hotel operators and designers can achieve facilities that wow guests at their first encounter, and help create positive memorable experiences throughout their stay.
Hotels generate an experience. The factors that contribute to that experience range from overall service and speed of check-in to dining and cleanliness. These things are critical, but it all starts with what creates the first impression: the facility.
Before guests step up to the reception desk, they take in the hotel’s façade, and then explore the lobby. If they are disappointed or even unimpressed, that sets the tone for their stay. If the design energy wows them, however, the hotel has taken a critical first step in securing guests who will not only return, but who will also tell others about their positive experience. First impressions count!
Find out how hospitality architecture can create memorable experiences for guests here.